Account

Delete your account

This permanently removes your Goblet account and everything in it. It takes about a minute, works in any browser, and you do not need the app installed — you can delete the app first and still do this. It cannot be undone.

What is deleted:

• Your account, name and email address
• Your Winery — every saved bottle, rating, note and photo
• Your Taste Profile, Flavour DNA and quiz answers
• Your journal entries and Compass history
• Every sign-in session, so you are signed out everywhere

What we keep, and why: only records we are legally required to hold — the payment and tax records for any subscription you bought, which our payment providers keep for up to seven years. They are not attached to a usable account and are never used to contact you. Scan photographs are not kept at all; they are analysed and discarded at the moment of the scan.

You sign in with your Goblet email and password, then confirm once. The deletion happens immediately and automatically — there is nothing to email and nobody to wait for.

Export your data first

Deleting is final, so take a copy if you want one. Open the ⓘ menu in the Goblet app, go to Account, and choose Export my data. You get a JSON file with your account details, your whole Winery, your journal and your taste profile.

Cancel a subscription

Goblet Premium is billed by the app store, not by us, so deleting your Goblet account does not cancel it. Cancel it yourself first:

• iPhone or iPad: Settings › your name › Subscriptions › Goblet › Cancel Subscription
• Android: Google Play › your profile picture › Payments & subscriptions › Subscriptions › Goblet › Cancel

Cancelling stops future renewals; it does not refund the period you have already paid for. Refunds are handled by Apple or Google under their own policies.

Change your password

In the app, open the ⓘ menu and go to Account. If you cannot get in, use password reset and we will email you a link.

Something else

Email support@gobletlive.com. We reply within 24 hours.